Ledger Live: Frequently Asked Questions

Yes, the official Ledger Live software is completely free. You can download the Ledger Live PC, desktop, and mobile app versions without any cost. The application is designed to be the free companion software for your Ledger hardware wallet.

While the app itself is free, services accessed through the app, such as buying, selling, or swapping crypto through third-party partners, will have their own associated fees.

The only 100% safe source is the official Ledger website, ledger.com. You should never use third-party download sites or click on unverified links from emails or social media. This page provides verified links directly to the official source for your convenience.

For the Ledger Live mobile app, only download it from the official Apple App Store (for iOS) or Google Play Store (for Android). Be sure to check that the publisher is "Ledger SAS".

No, Ledger Live is specifically designed to work in tandem with a Ledger hardware wallet (like the Nano S Plus or Nano X). The security of the entire system relies on the fact that your private keys are stored on the physical device, not in the software. Ledger Live acts as a secure interface to the blockchain, but the hardware wallet is required to authorize any transaction.

In the past, Ledger Manager was a separate application. Today, the Ledger Manager is fully integrated into the Ledger Live application. You no longer need a separate "Ledger Manager download". Inside Ledger Live, you will find a "My Ledger" section which contains all the manager functionalities, allowing you to update your device firmware and install or uninstall coin-specific apps on your hardware wallet.

The Ledger Live desktop application is widely supported. You can download and install it on the following 64-bit desktop operating systems:

• Windows: Windows 10 or later.
• macOS: macOS 10.15 (Catalina) or later.
• Linux: Ubuntu 20.04, Debian 10, or other compatible distributions.

Always ensure your operating system is up to date for the best performance and security.

First, ensure you have the latest version of Ledger Live by downloading it again from the official source. If the problem persists, try clearing the cache through the app's settings (if you can access them) or by finding the cache folder manually on your computer. You can also try running the application as an administrator on Windows. If these steps fail, a complete re-installation (uninstall, restart computer, install again) often resolves the issue. Your crypto assets are safe on your device, so re-installing the app poses no risk to your funds.